Compostela Valley State College

Compostela Valley State College

Citizen’s Charter

Click here to download picture format for Citizen’s Charter

 

 

Republic of the Philippines
COMPOSTELA VALLEY STATE COLLEGE
Compostela, Compostela Valley Province

www.cvsc.edu.ph

CITIZEN’S CHARTER

VISION                    A proactive academic pillar of development in the Davao Region.

MISSION                CVSC shall provide golden opportunities to its stakeholders towards producing globally                                          competent graduates, relevant and responsive research, extension, and production                                                  services anchored on good governance.

CORE VALUES     CVSC is a trailblazer of learned individuals that values:

C – Culture of excellence

V – Volunteerism

S – Solidarity and Sustainability

C – Compassion

SERVICE PLEDGE

CVSC’s mission is to meet our customer’s needs and exceed their expectations. We are committed to:

1.        Provide the best possible service as you are our top priority;

2.        Address your needs and solve your problems in the best way we can;

3.        See your problems from your perspective and point of view;

4.        Explain clearly our systems and procedures for your convenience; and

5.        Remain patient and calm.

 

COLLEGE GUIDANCE AND TESTING CENTER

Title of Frontline Service                          : ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule Of Availability                           : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Any bonafide student who wish to avail
What are the Requirements?                  : Official Receipt
Duration                                                      : 13 minutes

How to Avail the Service?

 STEP

 FOR APPLICANT/ CLIENT  FOR SERVICE PROVIDER  DURATION OF ACTIVITY  PERSON IN-CHARGE  FEES  FORMS

1

Fills out the request form Evaluates and approves client’s filled-up request form 3 minutes Registrar Staff N/A Request Form

2

Presents the approved request form and pays certification fee at the Cashier’s Office. Checks the approved request form, receives payment and issues official receipt 5 minutes College Cashier/ Staff Php20.00 Official Receipt

3

Presents the official receipt to the Guidance Office Checks the official receipt and issues the requested document 5 minutes  Guidance Office Staff/ Guidance Coordinator N/A

Certificate of Good Moral Character

END OF TRANSACTION

 

STUDENT SCHOLARSHIP PROGRAM

Title of Frontline Service                          : APPLICATION FOR SCHOLARSHIP
Schedule Of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Bonafide Student of CVSC
What are the Requirements?                  : CVSC Application Form
Duration                                                      : 4 minutes

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Signs the logbook Records the purpose of the transaction 1 minute Scholarship

Coordinator

N/A N/A
2 Applies for available scholarship Provides the list of available scholarship program and the requirements / instructions based on the scholarship applied for. 3 minutes Scholarship

Coordinator

N/A CVSC Application Form
END OF TRANSACTION

Title of Frontline Service                          : SUBMISSION OF SCHOLARSHIP REQUIREMENTS
Schedule Of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Bonafide Student of CVSC
What are the Requirements?                  : Scholarship Requirements
Duration                                                     : 6 minutes

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE

FEES

FORMS 
1 Logbook Records the purpose of the transaction 1 minute

Scholarship

Coordinator

N/A N/A

2

Submits requirements Evaluates the requirements submitted by the students 5 minutes

Scholarship

Coordinator

N/A N/A
END OF TRANSACTION

Title of Frontline Service                          : ISSUANCE OF NOTICE OF AWARD
Schedule Of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Bonafide Student of CVSC
Duration                                                      : 4 hours and 2 minutes

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Signs the Attendance Sheet Records and consolidates the participants 1 minute Scholarship

Coordinator

N/A N/A

2

Attends an Orientation for the approved Scholars Orientation to the Qualified Scholars

4 hours

 

Scholarship

Coordinator

N/A N/A
3 Receives the Notice of Award Releases the Notice of Award 1 minute Scholarship

Coordinator

N/A Notice of Award
END OF TRANSACTION

Title of Frontline Service                          : ISSUANCE OF CERTIFICATE OF SCHOLARSHIP AND NO                                                                                      SCHOLARSHIP
Schedule Of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Bonafide Student of CVSC
What are the Requirements?                  : Official Receipt

Duration                                                     : 7 minutes

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Asks for Order of payment Issues Order of Payment 1 minute Registrar’s Office Staff N/A Order of Payment

2

Proceeds to the Cashier’s Office for payment Accepts payment and issues Official Receipt 4 minutes Cashier’s Office Staff Php 20.00 (For second request) Official Receipt

3

Presents the Official Receipt Releases the requested document 2 minutes Scholarship Coordinator N/A Certification
END OF TRANSACTION

 

OFFICE OF STUDENT AFFAIRS AND SERVICES

Title of Frontline Service                          : ISSUANCE OF TEMPORARY EXEMPTION SLIP FOR LOST                                                                                   ID/EXAM PERMIT/OFFICIAL RECEIPT/PRINT OUTS OF STUDY                                                                       LOADS

Schedule of Availability                            : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?                : Bonafide Student of CVSC
What are the Requirements?                  : Letter of Justification and Affidavit of Loss
Duration                                                      : 7 minutes

How to Avail the Service?

STEP FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS

1

Presents justification letter  and Affidavit of Loss Receives, checks and verifies the document presented

2 minutes

OSAS Director/

OSAS Staff

 

 

N/A

N/A

2

Wait for the issuance of Temporary Exemption Slip Encodes the Temporary Exemption Slip

3 minutes

 

OSAS Staff

 

N/A

N/A

 

3

Receives the Temporary Exemption Slip Releases the Temporary Exemption Slip

2 minutes

 

OSAS Staff

 

N/A

Temporary Exemption Slip

END OF TRANSACTION

Title of Frontline Service                          : ISSUANCE OF TEMPORARY EXEMPTION FOR NON-WEARING                                                                          OF SCHOOL UNIFORM
Schedule Of Availability                            : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?                 : Bonafide Student of CVSC
What are the Requirements?                   : College Student ID and Excuse Letter
Duration                                                       : 8 minutes

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS

1

Submits excuse letter for non-wearing of school uniform Evaluates the  excuse letter  

3 minutes

OSAS Director/

OSAS Staff

 

N/A Excuse letter
 

2

Wait for the issuance of Temporary Exemption Slip Encodes the Temporary Exemption Slip 3 minutes  

OSAS Staff

 

N/A

N/A

 

3

Receives the Temporary Exemption Letter Releases the Temporary Exemption Letter 2 minutes OSAS Staff N/A

Temporary Exemption Letter

END OF TRANSACTION

Title of Frontline Service                          : FILING OF COMPLAINT AGAINST A STUDENT/S
Schedule of Availability                            : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?                : Anyone aggrieved by a student/s
What are the Requirements?                  : Accomplished Incident Report Form or Complaint Form

Duration                                                     : 30 minutes to 1 hour

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Verbally reports complaint to the Prefect of Student Discipline Entertains and discusses complaint with complainant

15-30 minutes

Prefect of Student Discipline

 

N/A N/A

2

Documents and submits Incident Report Form Receives the accomplished Incident Report Form

15-30 minutes

Prefect of Student Discipline

 

N/A

Incident Report Form

END OF TRANSACTION

 

 

OFFICE OF ADMISSION AND STUDENT’S RECORD

Title of Frontline Service                          : ADMISSION AND ENROLMENT OF NEW, TRANSFEREE AND                                                                             OLD STUDENTS
Schedule of Availability                            :  Monday – Friday, 8:00 A.M. – 9:30 P.M. during Enrolment Period
Who may avail of the Service?                : Incoming First Year, Transferees and Old Students
Duration                                                     : 19 – 21 minutes and 30 seconds

What are the Requirements?  :

For New Students

  • 4th Year High School Report Card/Form 138 (original copy)
  • Certificate of Good Moral Character (original copy)
  • NSO/PSA Copy of Birth Certificate (Original & Photocopy) – if the NSO copy is not clear, a locally issued Birth Certificate must be presented for verification purposes.
  • NSO/PSA Copy of Marriage Certificate (for married women only – Original & Photocopy) – if the NSO/PSA copy is not clear, a locally issued Marriage Certificate must be presented for verification purposes.
  • Two (2) pcs. 2×2 recent ID picture with white background and name tag

For Transferees

  • Honorable Dismissal (original copy)
  • Transcript of Records (TOR) Informative Copy (original copy)
  • Certificate of Good Moral Character (original copy)
  • NSO/PSA Copy of Birth Certificate (Original & Photocopy) – if the NSO copy is not clear, a locally issued Birth Certificate must be presented for verification purposes.
  • NSO/PSA Copy of Birth Certificate (Original & Photocopy) – if the NSO copy is not clear, a locally issued Birth Certificate must be presented for verification purposes.
  • Two (2) pcs. 2×2 recent ID picture with white background and name tag

For Old Students

  • College Clearance
  • College ID
  • Lacking Documents

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS
1 Fills-up the Student Inventory Form Checks the authenticity of the submitted form 2 minutes Guidance In-Charge N/A Student Inventory Form
Secures Enrollment Process Slip Signs and issues Enrollment Process Slip 1 minute Guidance In-Charge N/A Enrollment Process Slip

2

For New & Transferee Students Only

Presents the Enrollment Process Slip and Fill-up the Physical Examination and Mental Health Assessment Forms Signs the Enrollment Process Slip, Accepts and checks the authenticity of the submitted documents/form

3-5 minutes

School Clinic In-Charge N/A

Enrollment Process Slip

3

Presents the Enrollment Process Slip and Pay the Student Council Fee Signs Enrollment Process Slip and Issue Official Receipt 2 minutes CSC Officer In-Charge Php215.00 Enrollment Process Slip and Official Receipt

4

Presents the Enrollment Process Slip to the Chosen Program Personnel Signs the Enrollment Process Slip and Conducts initial interview for enlistment

2 minutes

Dean of College/ Program Coordinator N/A

Enrollment Process Slip

Conducts Evaluation  and Encoding of Subjects 3 minutes Dean of College/ Program Coordinator N/A N/A
5 Claims the Certificate of Registration (COR) duly signed by the assessor Signed and Release Certificate Of Registration (COR)

1 minute

Dean of College/ Program Coordinator N/A Certificate Of Registration (COR)
 

6

Signs the information needed in the logbook located at the front desk. Issues the Student Personal Information Sheet for filling up.

(for new and transferee students only)

1 minute

Registrar’s Staff N/A Logbook and Student Personal Information Sheet
7 Presents Enrollment Process Slip, Certificate of Registration and Submits all the requirements to the designated personnel Signs the Enrollment Process Slip, Accepts and checks the authenticity of the submitted documents

 

2 minutes

Registrar’s Staff N/A

N/A

 

8

Claims the approved Certificate of Registration(COR) duly signed by the College Registrar Releases Certificate Of Registration duly signed by the College Registrar

 

30 seconds

Registrar Staff/College Registrar N/A

Certificate of Registration

 

9

Presents approved Certificate of Registration, Enrollment Process Slip and Fill-up and Submits all the requirements to the designated personnel Signs the Enrollment Process Slip, accepts and checks the authenticity of the submitted documents

 

2 minutes

Scholarship In-Charge N/A

Scholarship Form

END OF TRANSACTION

Title of Frontline Service                     : APPLICATION AND ISSUANCE OF TOR AND HONORABLE                                                                                    DISMISSAL

Schedule of Availability                       : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?          : CVSC Students

Duration                                                    : 3 working days for TOR and Honorable Dismissal

: 5 minutes and 50 seconds for Certificate of Grades and Enrollment

What are the Requirements?              :

For students who wish to transfer to other school

  • College Clearance
  • College ID
  • Official Receipt

For Students requesting for Certificate of Grades and/or Enrollment

  • College ID
  • Official Receipt

How to Avail the Service?

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Signs the logbook Records the purpose of the transaction

1 minute

Registrar’s Staff N/A Logbook

2

Presents the College Clearance and College ID to the Registrar’s Office Staff and requests for Certificate of Grade/Enrollment Accepts and Verifies the documents presented and issues Order of Payment.  

2 minutes & 20 seconds

Registrar’s Staff N/A Order of payment

3

Proceeds to the cashier’s Office for payment Issues Official Receipt 2 minutes Cashier’s Staff N/A Official Receipt

4

 

 

 

Presents the Official Receipt to the Registrar’s Staff

 

 

Accepts the Official Receipt and gives a claim stub for the TOR and Honorable Dismissal.

Processes the TOR and Honorable Dismissal.

Prints the Certificate of Grades and/or Enrollment.

 

2 minutes

3 working days

2 minutes

Registrar’s Staff and College Registrar

 

N/A

Claim Stub

Certificate of Grade/Enrollment

5

Receives the requested documents Releases Certificate of Grades/Enrollment

30 seconds

Registrar’s Staff N/A Certificate of Grade/Enrollment
END OF TRANSACTION

Title of Frontline Service                     : CLAIMING OF REQUESTED DOCUMENTS
Schedule of Availability                        : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?           : Students who have requested documents
What are the Requirements?             : College ID and Claim Stab

Duration                                                     : 2 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Signs the Logbook Records the purpose of the transaction 1 minute Registrar’s Staff N/A Logbook

2

Submits the Claim Stub Prepares the requested documents for issuance.

30 seconds

Registrar’s Staff N/A

Claim Stub

3

Receives the requested document/s after signing in the logbook. Issues the requested documents.  

30 seconds

Registrar’s Staff N/A

TOR, Honorable Dismissal

END OF TRANSACTION

 Title of Frontline Service                     : APPLICATION FOR COMPLETION OF INCOMPLETE GRADE
Schedule of Availability                         : Monday – Friday, 8:00 A.M. –9:30 P.M.
Who may avail of the Service?            : Students who have Incomplete Grades
What are the Requirements?              :  Completion Form and Official Receipt

Duration                                                     : 5 minutes

How to Avail the Service? :

STEP FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS
1 Requests for order of Payment Issues order of Payment 30 seconds Registrar’s Staff N/A Order of Payment
 

2

 

Presents Order of Payment

Issues Official Receipt for Completion Form Payment  

1 minute

 

College Cashier/ Staff

Required Fee Official Receipt
3 Presents Official Receipt Issues Completion Form 30 seconds Registrar’s Staff N/A Official Receipt

4

Presents filled-out Completion Form to the concerned Instructor Fills-in the completion grade and signs the form 30 seconds Subject Instructor N/A Completion Form
5 (For Subject Instructor)

Presents Completion Form for Dean’s Signature

Checks and Signs the Completion Form 30 seconds Dean of College N/A Completion Form

6

(For Subject Instructor)

Submits the complied Completion Form to the Registrar’s Office

Verifies, signs and updates the student’s records based on the submitted Completion Form

1 minute

Registrar’s Staff N/A Completion Form
 

7

 

 (For Subject Instructor)

Claims the Completion Form for release of Dean and Student’s Copy

 

Releases signed Completion Form

30 seconds  

Registrar’s Staff

 

N/A Completion Form

8

Claims Student’s Copy of Completion Form Releases complied Completion Form 30 seconds Subject Instructor N/A Completion Form
END OF TRANSACTION

Title of Frontline Service                     : APPLICATION FOR ADDING AND DROPPING OF SUBJECTS

Schedule of Availability                       : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?           : Students who have changes in enrolled subjects
What are the Requirements?              : Adding or Dropping Form and Official Receipt

Duration                                                    : 5 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Requests for Order of Payment Issues Order of Payment 30 seconds Registrar’s Staff N/A N/A
2 Presents Order of Payment Receives the payment and Issues Official Receipt 1 minute College Cashier / Staff Required Fee Order of Payment

3

Presents Official Receipt Checks the OR and Issues Adding or Dropping Form 30 seconds Registrar’s Staff N/A Official Receipt

4

Presents filled-up Adding or Dropping Form to the concerned Subject Instructor Checks and Signs the Adding or Dropping Form

30 seconds

Subject Instructor N/A

Adding or Dropping Form

5

Presents the filled-up Adding or Dropping Form to College Dean or Program Coordinator Checks and Signs the Adding or Dropping Form 30 seconds Dean of College and Program Coordinator N/A Adding or Dropping Form

6

Submits the Complied Adding or Dropping Form to the Registrar’s Office Verifies, signs and updates Enrolled Subjects

1 minute

Registrar’s Staff N/A Adding or Dropping Form

7

Claims Adding or Dropping Form for Dean, Cashier, and Student’s Copy Releases complied Adding or Dropping Form 30 seconds  

Registrar’s Staff

 

N/A Adding or Dropping Form

8

Submits a copy of Adding or Dropping to Cashier and Dean’s Office Receives Adding or Dropping Form 30 seconds Cashier and Dean N/A Adding or Dropping Form
END OF TRANSACTION

  Title of Frontline Service                    : APPLICATION FOR VALIDATION OF CREDITED SUBJECTS
Schedule of Availability                        : Monday – Friday, 8:00 A.M. – 9:30 P.M.
Who may avail of the Service?           : For Transferees Students
What are the Requirements?              :  Validation Form and Official Receipt

Duration                                                    : 5 minutes and 30 seconds

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT  

FOR SERVICE PROVIDER

DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Requests for Order of Payment Issues Order of Payment 30 seconds Registrar’s Staff N/A N/A

2

Presents Order of Payment Receives payment and Issues Official Receipt 1 minute College Cashier / Staff Required Fee Order of Payment
3 Presents Official Receipt Checks OR and issues Validation Form 30 seconds Registrar’s Staff N/A Official Receipt

4

Presents  filled-up Validation Form to the concerned Subject Validator Conducts interview and Signs  the Validation Form 1 minute Subject Validator N/A Validation Form
5 Presents Validation Form for Signature Checks and Signs validation Form 30 seconds Dean of College and Program Coordinator N/A Validation Form

6

Submits the complied Validation Form to the Registrar’s Office Verifies and signs the Validation Form 1 minute Registrar’s Staff

 

N/A Validation Form
7  Claims the Validation Form for Dean and Student’s Copy Releases signed Validation Form 30 seconds Registrar’s Staff N/A Validation Form
8 Submits Validation Form

 

Receives, records and files the  Validation Form 30 seconds Dean of College N/A Validation Form
END OF TRANSACTION

Title of Frontline Service                     : APPLICATION FOR CHANGING OF PROGRAM/COURSE
Schedule of Availability                        : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?           : For all Students
What are the Requirements?             : Shifting Form and Official Receipt

Duration                                                     : 4 minutes and 30 seconds

How to Avail the Service? :

STEP FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS
1 Requests Order of payment Issues Order of Payment 30 seconds Registrar’s Staff N/A N/A
2 Presents Order of Payment Receives payment and Issues Official Receipt 1 minute College Cashier / Staff Required fee Order of payment
3 Presents Official Receipt Checks OR and issues Shifting Form 30 seconds Registrar’s Staff N/A Official receipt
4 Presents filled-up Shifting Form Checks and Signs  the Shifting Form for recommendation 30 seconds Program Coordinator N/A Shifting Form

5

Presents the Shifting Form to the Registrar’s Office Signs the Shifting Form 30 seconds College Registrar N/A Shifting Form

6

 

 Presents the Shifting Form to Dean of College Checks and Signs the Shifting Form for Approval 30 seconds Dean of College N/A Shifting Form

7

Submits Shifting Form to the Registrar’s Office Receives and Updates Student’s Program/Course 30 seconds Registrar’s Staff N/A Shifting Form
8 Claims Student’s Copy of Shifting Form Releases Student’s Copy of Shifting Form 30 seconds Registrar’s Staff N/A Shifting Form
END OF TRANSACTION

 

FINANCE SERVICES

 Title of Frontline Service                          : COLLECTION OF FEES
Schedule of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Students, Faculty, Parents, Graduates and Outside Clients
What are the Requirements?                  : College Student ID and Order of Payment (if applicable)
Duration                                                      : 8 minutes

How to Avail the Service? :

A.       FOR PAYOR OF OLD ACCOUNTS AND MISCELLANEOUS TRANSACTIONS

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Inquires outstanding balance/miscellaneous fees and/or presents order of payment Verifies outstanding balance/miscellaneous fees

4 minutes

College Cashier/ Staff

 

Required Fee

Order of Payment (if applicable)

2

Pays the required fees

 

Receives and Counts the money and issue Official Receipt.

4 minutes

College Cashier/ Staff

 

Required minimum fee

N/A

END OF TRANSACTION

Title of Frontline Service                          : RELEASING OF CHECKS
Schedule of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Students, Faculty, Administrative Staff and Suppliers
What are the Requirements?                  : Any Valid ID
Duration                                                     : 8 minutes

 How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Presents two (2) valid I.D’s for outside client and College ID for faculty, administrative Staff and students. Requires the client to sign on the disbursement voucher and logbook for check release.

5 minutes

College Cashier/ Staff N/A

N/A

2

Issues Official Receipt (for suppliers, remittances and billings) and receives the check

Receives Official Receipt (for suppliers, remittances and billings) and releases the check

3 minutes

College Cashier/ Staff N/A

N/A

 

END OF TRANSACTION

Title of Frontline Service                          : ISSUANCE OF STATEMENT OF ACCOUNTS
Schedule of Availability                            : Monday – Friday, 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Students, Parents, and other Agencies and Individuals Offering Scholarship Grants
What are the Requirements?                  : Order of Payment
Duration                                                  : 10 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS

1

Submission of Order of payment Receives the order of payment. 1 minute College Cashier P 20.00 per  (for second issuance)

N/A

 

2

Pays the required fee (if applicable) and receives official receipt Receives the payment and issues official receipt (if applicable) 4 minutes College Cashier N/A

Official receipt (if applicable)

3

Receives the SOA and signs on the logbook Issues SOA 5 minutes Cashier’s Office Staff N/A SOA
END OF TRANSACTION

 

MEDICAL AND DENTAL HEALTH SERVICES

Title of Frontline Service                          : DENTAL CHECKUP AND CONSULTATION OF STUDENTS, FACULTY & STAFF
Schedule of Availability                            :  Wednesday, 1:00 P.M. – 3:00 P.M.
Who may avail of the Service?                : Bonafide CVSC Students
What are the Requirements?                  : College ID or Certificate of Registration (COR) and Dental Slip

Duration                                                     : 30-45 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Presents ID and undergoes initial consultation Verifies availability of slot for dental check-up and consultation with the School Dentist

5 minutes

College Nurse/Staff N/A

Dental Health Record

2

Undergoes Oral-Dental check-up and consultation Conducts oral-dental examination

10-15 minutes

School Dentist N/A

Dental Health Record

3

Waits for post dental care instruction Gives instruction on proper post dental care and signs logbook for recording

5-10 minutes

School Dentist N/A

Dental Logbook

4

Secures prescription of medicine Prescribes medicine if necessary

5 minutes

School Dentist N/A

Prescription

5

Claims referral to specialist if necessary Refers patient with special cases for laboratory examination if necessary to specialists

5-10 minutes

School Dentist N/A

Referral

END OF TRANSACTION

Title of Frontline Service                          : TOOTH EXTRACTION
Schedule of Availability                            : Wednesday, 9:00 A.M. –12:00 P.M.
Who may avail of the Service?                : CVSC Students, faculty & Staff
What are the Requirements?                  : College Student ID or Employee ID and Dental Slip
Duration                                                     : 43 minutes to 1 hour & 3 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER  

DURATION OF ACTIVITY

PERSON IN-CHARGE FEES

FORMS

1

Presents ID and undergoes initial consultation Verifies availability of slot for dental check-up and consultation with the School Dentist 5 minutes  

College Nurse/Staff

N/A  

Dental Health Record

2

Undergo oral-dental examination and consultation Conducts oral-dental examination and consultation 10-15 minutes School Dentist N/A

Dental Health Record

3

Undergoes tooth extraction upon assessment Performs tooth extraction 20-30 minutes School Dentist N/A Dental Health Record
4 Secures prescription of medicine Prescribes medicine 3 minutes School Dentist N/A

Prescription

5

Claims referral to specialist Refers patient with special cases for laboratory examination, e.g. X-ray, if necessary 5-10 minutes Dentist N/A

X-ray request/Referral Form

 

END OF TRANSACTION

Title of Frontline Service                          : MEDICAL PROFILING AND PHYSICAL EXAM FOR ENROLLMENT
Schedule of Availability                            : Enrolment Period, Monday-Friday at 8:00AM – 5:00P.M.
Who may avail of the Service?                : Student Enrollees
What are the Requirements?                  : Medical Certificate, laboratory results of Complete Blood Count (CBC), Urinalysis, Stool Exam

Duration                                                     : 29-46 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS

1

For physical exam, go to clinic and present requirements needed, secures students medical record Inspects validity of requirements needed

2-3 minutes

College Nurse N/A

Permanent Medical Record

2

Fill up medical record or medical information sheet Guides in filling up medical record by giving instructions

5-10 minutes

College Nurse N/A Permanent Medical Record

3

Undergoes measurement of height, weight, BP, respiration, pulse rate, temperature and interview pertinent past and present medical history Conducts accurate measurements and interview

10-15 minutes

College Nurse N/A

Permanent Medical Record

4

Undergoes physical examination Conducts Physical examination 10-15 minutes College Nurse/School Physician N/A Permanent Medical Record

5

Secures Medical Certificate/Clearance Provides Medical Certificate/ Clearance 2-3 minutes School Physician N/A Medical Certificate
END OF TRANSACTION

Title of Frontline Service                          : MEDICAL CONSULTATION & TREATMENT
Schedule of Availability                            : 8:00 A.M. – 5:00 P.M.
Who may avail of the Service?                : Students, Faculty and Staff
What are the Requirements?                  : Student ID or Employee ID, Medical Laboratory Exam Results (if applicable)
Duration                                                     : 35-55 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Proceeds to School Clinic, presents ID and complaint Conducts interview on the history of present illness

5-10 minutes

College Nurse N/A

Medical Health Record

 

2

Undergoes vital signs test Conducts temperature, height, weight, Blood Pressure (BP), Respiratory Rate (RR), Pulse Rate (PR)

5-10 minutes

College Nurse N/A Medical Health Record
3 Undergoes medical consultation and physical examination Conducts physical examination and/or medical consultation

10-15 minutes

College Nurse, School Physician N/A Medical Health Record
4 Secures medicine for present complaint and/or medical advice Gives medicine / medical advice

10 minutes

College Nurse, School Physician N/A Medical Health Record
5 Gets Medical Certificate / excuse slip from class/work if necessary Issues medical certificate/ excuse slip

5-10 minutes

College Nurse, Physician N/A Medical Certificate/ Excuse Slip
END OF TRANSACTION

 

 LIBRARY SERVICES

Title of Frontline Service                          : APPLICATION OF BORROWER’S CARD

Schedule of Availability                            : Monday-Friday, 8:00AM-9:30PM; Saturday, 8AM-12Noon

Who may avail of the Service?                : Faculty, Staff and Students
What are the Requirements?                  : 1 piece 1×1 identification picture, School ID, Employee ID or any valid ID                                                                                (for 1st year & transferees)

Duration                                                     : 4 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Signs the information needed in the logbook located at the reference desk and presents the requirement to the person in- charge Checks the requirement, and issues the borrower’s card for client’s filling up.

1 minute

College Librarian /Library staff N/A

Logbook

2

Fills-out the information needed in the borrower’s card. Assists the filling out of information needed

3 minutes

College Librarian /Library staff N/A

Borrower’s Card

END OF TRANSACTION

Title of Frontline Service                          : CIRCULATION SERVICES (BORROWING OF BOOKS)
Schedule of Availability                            : Monday-Friday 8:00 A.M.-9:30 P.M.

Saturday, 8:00 AM-12:00 PM
Who may avail of the Service?                : Faculty, Staff, Students, Visitor
What are the Requirements?                  : For Faculty, Staff, and Students

  • Borrower’s card
  • Certificate of Registration (COR) stamped “officially enrolled”
  • School ID, Employee ID or any Valid ID

Duration                                                    : 7 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1 Signs the entrance logbook located at the reference desk. Assists the clients on what books he/she wants for his/her research needs, and helps her in locating it in the shelves (if needed)

1 minute

College Librarian/Library Staff

 

N/A N/A

2

Secures the book from the shelf and fills out the borrower’s card or borrower’s logbook Checks the information of the client and the book/s to be borrowed for proper recording

5 minutes

College Librarian/ Library staff N/A

Borrower’s Card or logbook

3

Provides School ID, Employee or Valid ID upon releasing of book/s Verifies the ID and issues the book/s to the client.

1 minute

 

College Librarian/ Library staff N/A N/A
END OF TRANSACTION

Title of Frontline Service                          : CIRCULATION SERVICES (RETURNING OF BOOKS)
Schedule of Availability                            : Monday-Friday 8:00 A.M.-9:30 P.M.

Saturday, 8:00 AM-12:00 PM
Who may avail of the Service?                : Faculty, Staff, Students
What are the Requirements?                  : For Faculty, Staff, and Students

  • Borrower’s card
  • Borrowed Book/s
  • School ID, Employee ID or any Valid ID
  • Official Receipt (if applicable)

Duration                                                   : 6 minutes

How to Avail the Service? :

STEP

FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES

FORMS

1

Signs the entrance logbook located at the reference desk. Assists the client 1 minute College Librarian/ Library staff N/A N/A

2

Returns reference resources borrowed by customers at the Reference Desk/Circulation Counter Checks the books if it is in good condition

1 minute

College Librarian/ Library staff N/A

N/A

3 Waits of the Order of Payment (for overdue fines) Issues order of payment for overdue fines 1 minute College Librarian/ Library staff N/A

Library Fines

(Order of Payment)

4 Proceeds to cashier’s office for payment of overdue fines Issues Official Receipt 1 minute Cashier Required Fees Order of payment
5 Presents the official receipt Checks and records the OR# in the logbook 1 minute College Librarian/ Library staff

 

N/A Official Receipt
6 Secures the presented ID Return the client’s School ID or Valid Id 1 minute College Librarian/ Library staff N/A N/A
END OF TRANSACTION

Title of Frontline Service                          : READING SERVICES (FOR VISITORS)
Schedule of Availability                            : Monday-Friday 8:00 A.M.-9:30 P.M.

Saturday, 8:00 AM-12:00 PM
Who may avail of the Service?                : Visitor/s
What are the Requirements?                  :

  • Recommendation Letter from their Librarian or Administrator
  • School ID or any Valid ID
  • Official Receipt

Duration                                                    : 9 minutes and 30 seconds
How to Avail the Service?

STEP FOR APPLICANT/ CLIENT FOR SERVICE PROVIDER DURATION OF ACTIVITY PERSON IN-CHARGE FEES FORMS

1

Signs the entrance logbook located at the reference desk, presents the necessary documents and undergoes initial interview Assists, receives, and checks the Recommendation Letter and Valid I.D. of the client and conducts initial interview.

2 minutes

College Librarian/Library Staff N/A

N/A

2 Secures Order of Payment from the College Librarian or Library Staff for using the library Issues order of payment 1 minute College Librarian/Library Staff N/A Order of payment
Proceeds to cashier’s office for payment Issues Official Receipt 1 minute Cashier Php20.00 Order of payment
Presents the official receipt Checks and records the OR# in the logbook 30 seconds College Librarian/ Library staff N/A Official Receipt
3 Locates the reference resources in the shelve/s Assists the customer in locating the reference resources in the section/shelves

(if needed)

5 minutes College Librarian/Library Staff

 

N/A N/A
END OF TRANSACTION

 

CURRENT TIME

Transparency Seal
Commission on Higher Education

COMPOSTELA VALLEY STATE COLLEGE

Address: P-10, Poblacion, Compostela, Compostela Valley Province
Mobile: Smart 0948-953-4708 | Globe 0917-622-8036
Email: president@cvsc.edu.ph
© 2018 CVSC

Republic of the Philippines
All content is in the public domain unless otherwise stated.

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